Refund Policy

1. General

This Returns & Refunds Policy applies to all purchases made via https://honestwines.nl. Honest Wines sells wine and other alcoholic beverages.

2. Right of Withdrawal (Consumers)

In accordance with Dutch and EU consumer law, the statutory right of withdrawal does not apply to sealed alcoholic beverages once the seal has been broken after delivery.

If the product is sealed and unused, the right of withdrawal applies within 14 days of receipt, unless an exception under applicable consumer law applies.

To exercise the right of withdrawal, you must notify Honest Wines in writing by email within 14 days of receiving the order.

3. Conditions for Returns

Returned products must:

Be unused and unopened
Be in their original packaging
Be suitable for resale

Returns that do not meet these conditions may be refused.

4. Return Procedure

To request a return, please contact us at info@honestwines.nl and include:

Your order number
Reason for return

You will receive return instructions by email. Returns sent without prior notification may not be accepted.

5. Return Costs

If you make use of your right of withdrawal, return shipping costs are at the customer’s expense, unless the return is due to an error by Honest Wines or a damaged delivery.

6. Refunds

Once a return has been received and inspected, we will notify you by email.

Approved refunds will be processed within 14 days using the original payment method.

7. Damaged or Incorrect Products

If you receive a product that is damaged, defective, or incorrect, you must notify Honest Wines within 48 hours of delivery by email.

Please include clear photos of:

The damaged product
The packaging

In such cases, Honest Wines will provide a replacement or refund at no additional cost.

8. Non-Returnable Items

The following items are not eligible for return:

Opened or unsealed alcoholic beverages
Products damaged due to improper handling after delivery

9. Liability

Honest Wines is not liable for damage or loss occurring after delivery, unless required by mandatory law.

10. Complaints & Disputes

Complaints should be submitted by email within a reasonable time after discovery. We aim to respond within 5 working days.

Consumers within the EU may use the Online Dispute Resolution (ODR) platform: https://ec.europa.eu/consumers/odr

11. Contact

For questions about returns or refunds, please contact:

Honest Wines
Email: info@honestwines.nl